Centrelink Dispute Resolution and Help With Appeals

Most Centrelink decisions about you are subject to a review. There are three levels of appeal about a decision:

  1. Initial decisions are reviewed by the Authorised Review Officer (ARO) within Centrelink.
  2. Matters may then be taken to the Administrative Appeals Tribunal – Social Services and Child Support Division.
  3. Subsequently, matters may then be taken to the Administrative Appeals Tribunal – General Division.

If you have just received a Centrelink decision or an Authorised Review Officer decision please contact Uniting Communities Law Centre on 8342 1800 or UCLC.

If .you have an application for review lodged with the Administrative Appeals Tribunal – Social Services and Child Support Division, the Welfare Rights Centre provides a FREE Duty Solicitor Advice Service at the Tribunal.  To access this service please contact the Tribunal on 8128 1000 and ask for an appointment with the Welfare Rights Centre Duty Solicitor Service.

If you are at the Administrative Appeals Tribunal – General Division the Legal Services Commission (LSC) operates an Advice Service.  Please speak to the Tribunal about this.  You can also contact Uniting Communities Law Centre on 8342 1800 or UCLC.

There is also information on appeals on our Fact Sheets page