Dispute resolution and help with appeals

Most Centrelink decisions about you are subject to a review. There are three levels of appeal about a decision:

  1. Initial decisions are reviewed by the Authorised Review Officer (ARO) within Centrelink.
  2. Matters may then be taken to the Social Security Appeals Tribunal (SSAT).
  3. Subsequently, matters may then be taken to the Administrative Appeals Tribunal (AAT).

Information on how to appeal is in the relevant fact sheet.

Staff from the South Australian Welfare Rights Centre may assist you with appeals in some instances.