The Welfare Rights Centre runs a FREE Duty Solicitor Advice Service at the Administrative Appeals Tribunal – Social Services and Child Support Division for people with Centrelink appeals.

To be eligible for this service you must have received an Authorised Review Officer’s decision from Centrelink and have applied for a review with the Administrative Appeals Tribunal – Social Services and Child Support Division (www.aat.gov.au). The Administrative Appeals Tribunal can then set up an appointment for you with the Duty Solicitor Advice Service.

To see the Centrelink appeals process click here: Centrelink Dispute Resolution and Help With Appeals.

If you are unsure if you have received an Authorised Review Officer decision please contact Centrelink.

If you are unsure if you have applied for a review with the Administrative Appeals Tribunal please contact them on 1800 228 333 or sscsdivision@aat.gov.au.

If you have not had an Authorised Review Officer decision or just received one please contact Uniting Communities Law Centre on 8342 1800 or https://www.unitingcommunities.org/financial-legal-services/welfare-rights/.

For some information about Centrelink problems and how to potentially solve them you can view factsheets prepared by the National Social Security Rights Network (www.nssrn.org.au). Likely as not, your issue has come up for many people and the National Social Security Rights Network has prepared the factsheets using the resources of community legal services around the Australia. The factsheets can be found here and see Tenancy Matters.

If that doesn’t clear it up, you can leave us a message and we will get back to you by phone or email.  That way we can avoid keeping you waiting and, if you leave us some details, we will get back to help you at a convenient time. Leave us a message.

Calling our helpline will put you in touch with one our skilled advisors.  But please be patient,  demand for help can be high and your query cannot always answered at once. Talk to someone on our helpline.

In some locations we are able to offer a face-to-face service through our community partners.

If you need advice on a housing matter click here and see Tenancy Matters. If you homeless or at risk of homelessness and need advice on a legal issue see our Housing Legal Clinic.

If you need more general legal advice or are looking for a different service, check out our Other services page.